Frequently Asked Questions
Everything you need to know about your DUKE + DEXTER order.
Where are DUKE + DEXTER products made?
All our footwear is handmade in England. We take pride in using premium materials and traditional craftsmanship to ensure every pair meets our high standards of quality and durability.
How long does shipping take?
Domestic orders typically arrive within 2-4 business days. For international shipping, delivery usually takes 5-7 business days depending on your location and local customs processing.
What is your return policy?
We offer a 14-day return period for all unworn items in their original packaging. Please note that bespoke or personalized items are non-refundable unless they arrive with a manufacturing fault.
Do you offer international shipping?
Yes, we ship globally. Shipping costs and estimated delivery times are calculated at checkout based on your destination country. Duties and taxes may apply depending on your local regulations.
How do I find my correct size?
Our shoes generally fit true to size. We recommend referring to our comprehensive size guide available on each product page, which includes conversions for UK, US, and EU scaling.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options through services like Klarna and Clearpay in select regions.